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Damaged, Incorrect, or Incomplete Order Information

  • If your order arrives damaged, incorrect or incomplete please contact our customer service email address at customercare@famehouse.net.

  • If your item has been damaged, photograph evidence will need to be sent to our email address. Once we receive the photographs, we will issue a return label via e-mail. Once the item has been shipped back to our facility, we will provide a replacement.

  • If your order arrives and is an incorrect item, please contact us via email. Once we verify that your order is incorrect, we will issue a return label via e-mail. Once the item has been shipped back to our facility, we will provide a replacement.

  • We are not responsible for any damages to any merchandise once the item has used or altered in any way. This also applies to any apparel that has been worn or washed.
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